At RooXia, we do our best to process and ship your order as soon as possible. Please read our shipping policy before placing your order.

Order Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed. Processing time may be longer during holidays, peak seasons, or when an item requires additional preparation.

Business days do not include weekends or public holidays.

Estimated Delivery Time

Estimated delivery time is usually 7–20 business days after your order has been shipped. Delivery time may vary depending on your location, carrier processing, customs clearance, weather conditions, holidays, and other factors beyond our control.

Shipping Fees

We offer free shipping on orders over $59.

For orders under $59, shipping fees will be shown at checkout before you complete your order. The final shipping cost may vary depending on your location and the shipping method available.

Promotions

Buy 2, Get 1 Free

When you buy 2 eligible items, you can get 1 eligible item free. Please add the eligible items to your cart, and the promotion will be applied according to the offer shown on our website.

Free Shipping on Orders $59+

Orders over $59 qualify for free shipping. The free shipping option will be available at checkout when your order meets the requirement.

Please note that promotions may be subject to product availability, order value, and checkout conditions.

Tracking Information

Once your order has been shipped, we will provide tracking information when available. Please note that tracking updates may take a few days to appear after the package has been handed over to the carrier.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. If you entered the wrong address, please contact us as soon as possible.

If your order has already been processed or shipped, we may not be able to change the shipping address.

Shipping Delays

While we do our best to deliver orders on time, delays may happen due to customs, carrier issues, high shipping volume, holidays, incorrect shipping information, or other unexpected situations.

We appreciate your patience and understanding.

Lost or Missing Packages

If your package appears to be delayed or missing, please contact us with your order number and tracking information. We will do our best to help you check the status of your shipment.

Contact Us

If you have any questions about shipping, your order, or current promotions, please contact us through our Contact Us page.