At rooxia, we want you to be satisfied with your order. Please read our return and refund policy carefully before placing your order.

Return Eligibility

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with tags and packaging, if applicable.

Items that have been worn, washed, damaged by the customer, or returned without approval may not be eligible for a refund.

Non-Returnable Items

Customized or personalized items, including jerseys with custom names, numbers, patches, or special requests, cannot be returned or exchanged unless the item is defective, damaged, or incorrect.

Sale items, promotional items, and free gifts may have limited return eligibility.

Wrong, Damaged, or Defective Items

If you receive a wrong, damaged, or defective item, please contact us as soon as possible with your order number and clear photos of the issue.

After we review the problem, we will do our best to offer a suitable solution, such as a replacement, exchange, partial refund, or refund, depending on the situation.

Size Issues

Please check our Size Guide carefully before placing your order. Fit may vary slightly depending on the style, version, and production batch.

If you ordered the wrong size, please contact us. Exchanges may be available depending on stock availability, but return shipping costs may be the customer’s responsibility.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

Please contact us before sending any item back. Returns sent without approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item, please contact us first. Exchanges depend on product availability. If the requested item is not available, we may offer another suitable option.

Promotional Orders

For Buy 2, Get 1 Free orders, all promotional items must be considered together. If you return part of a promotional order, the discount or free item value may be adjusted from your refund.

Free gifts or free promotional items must be returned together with the order if the return causes the order to no longer meet the promotion requirements.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or change it.

Contact Us

If you have any questions about returns, refunds, exchanges, or order issues, please contact us through our Contact Us page or message us on WhatsApp.

WhatsApp: +86 173 5863 5672