Last Updated: June 10, 2026

At rooxia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

Information We Collect

When you use our website, we may collect the following types of information:

Personal information you provide, such as your name, email address, phone number, shipping address, billing address, and order details.

Payment-related information needed to process your order. Payment information is usually processed securely by third-party payment providers, and we do not store full payment card details.

Communication information, such as messages you send through our Contact Us page, email, or WhatsApp.

Website usage information, such as your device information, browser type, IP address, pages viewed, and other basic analytics data.

How We Use Your Information

We use your information to:

Process and fulfill your orders.

Provide order updates, shipping information, and customer support.

Respond to your questions, requests, or messages.

Improve our website, products, services, and customer experience.

Prevent fraud, protect our website, and maintain security.

Comply with legal, tax, accounting, or regulatory requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and support marketing or advertising features if enabled.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third-party service providers, such as payment processors, shipping carriers, website hosting providers, analytics tools, customer service tools, or other services needed to operate our business.

We may also share information if required by law, legal process, or to protect our rights, customers, or website security.

International Shipping and Data Transfer

Because we may serve customers in different countries, your information may be processed or transferred outside your country of residence. When this happens, we will take reasonable steps to protect your personal information.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal, tax, accounting, and fraud prevention purposes.

Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information.

You may also contact us if you want to ask questions about how your information is used or request that we stop using your information for certain purposes, where applicable.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page or message us on WhatsApp.

WhatsApp: +86 173 5863 5672